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Japanese wireless provider cuts service delivery time and costs with automated, cloud-based infrastructure management

66% faster



hot spots supported

Higher reliability,

lower cost

Business Challenge

Demand for Wi-Fi is growing rapidly in Japan, with enterprises and government agencies moving quickly to bring Wi-Fi to their facilities to improve employee productivity. In addition, office parks, hotels, and coffee shops are investing in Wi-Fi hotspots to attract customers. Wi2 (Wire and Wireless Co., Ltd.) is a leading player in that market, running more than 200,000 hotspots in Japan as well as offering Wi-Fi services for tourists. To excel in this competitive market, the IT organization must deliver Wi-Fi access to an expanding customer base, providing 100% uptime while keeping costs in check. However, the company’s manual IT processes were costly and threatened to limit growth opportunities.

BMC Solution

Cloud Lifecycle Management from BMC automates deployment and management of Wi2’s cloud-based Wi-Fi infrastructure, fast-tracking the delivery of services and increasing reliability by ensuring server compliance with established standards.

Business Impact

By accelerating service delivery, improving reliability, and reducing the cost of operations management with Cloud Lifecycle Management, Wi2 is enhancing its credibility as a Wi-Fi provider.

  • Testing indicates that automation enables IT to provision Wi-Fi infrastructure in 1/3 the time previously required while also greatly improving Wi2’s ability to scale.
  • Automated monitoring of server compliance saves many hours of staff time, speeds root cause analysis, and improves service reliability.
  • By fully automating provisioning and compliance, Wi2 is able to reassign 30+ operators to engineering and other roles that deliver greater value to the business.

“Cloud Lifecycle Management gives us the tools we need to support growth, improve Wi-Fi network reliability, and contain costs. As a result, we can offer customers the services, reliability, and affordability they expect.”

— Kenji Soma, Chief Technology Officer, Wi2

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