Support the needs of your dynamic business with the robust IT Service Management capabilities available in Remedyforce.Watch the overview video (1:30) › Start a free trial ›
Tracks, controls, and reports on the process of IT change management, with workflow based on your business requirements. Minimizes risk through effective process enforcement and approval automation.
Integrated inventory maintains accurate information in the Remedyforce Configuration Management Database (CMDB), providing visibility into root cause and impact analysis. See configuration data, including relationships between configuration items, in a topographical view. Includes the ability to detect collisions and analyze impact.
Proactive management of assets throughout their lifecycle including innovative capabilities to drive simplification and automation while optimizing investments and mitigating risks.
Discover, configure, manage, and secure IT endpoints. Remedyforce Client Management Premium offers endpoint discovery (agent and agentless), remote control, and configuration compliance management. Remedyforce Client Management Premium Plus offers the Premium capabilities plus patch management and software delivery.
Supports the needs of IT and business users on the go. Leveraging the Salesforce1 platform, IT agents can use a mobile device to perform virtually any task they would perform at their computers. Self-service business users can submit incidents, view knowledge articles, and use common ticket templates from a mobile device.
The native Remedyforce mobile app for the business provides full self-service functionality including the ability to check status, submit incidents, browse and submit service requests, check knowledge articles, manage approvals and follow Chatter conversations from a mobile device.
Helps customers and agents search and resolve common help desk issues with ITIL Knowledge Management processes and best practices. Reduces training requirements for new IT staff and saves time troubleshooting known issues. Includes the publishing, review, approval, and retirement process for knowledgebase articles available to constituents.
Support the unique needs of your modern business by integrating with other functional areas of your IT organization to increase visibility, coordinate communication and accelerate service delivery.