Maximize Your Investment

The BMC Advantage program provides you with the framework and resources you need to keep your organization’s IT initiatives on track to achieving and demonstrating business value.

Your Customer Success Executive, will collaborate with you to develop a success plan, stay actively engaged throughout the program, and leverage the entire BMC eco-system to de-risk execution. The program also includes:

• The CSE working with you to review the success of our partnership at formal quarterly business reviews (QBRs).
• An Architect who conducts a best practice review of targeted capabilities and solutions, highlighting opportunities to improve adoption and value. 
• A BMC Executive Sponsor who partners with your leadership team to ensure we are aligned at an executive management level.

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.

Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:

• Designated Premier Support team
• Enhanced service level agreements
• Expedited access within BMC technical community
• Proactive guidance and planning
• Configuration, performance, and change advice

Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.