Remedy Change Management 9.0: Using (WBT)
The BMC Remedy Change Management 9.0: Using (WBT) course consists of a series of individual web-based training courses that provide a comprehensive introduction to BMC Remedy Change Management. Each of these individual courses provides information on core product concepts, user roles and responsibilities, supplemental features as well as an introduction to the tasks performed by the different Change Management roles.
This course includes the following web-based courses:
- BMC Remedy Change Management 9.0: Concepts (WBT)
- BMC Remedy Change Management 9.0: For Change Coordinators (WBT)
- BMC Remedy Change Management 9.0: For Change Managers (WBT)
- BMC Remedy Change Management 9.0: For Release Coordinators (WBT)
- BMC Remedy Change Management 9.0: For Specialists (WBT)
- BMC Remedy Change Management 9.0: Supplemental Features (WBT)
Major release:
BMC Helix ITSM 9.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 7 hours
Course Modules
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BMC Remedy Change Management 9.0: Concepts
- Introduction to Change Management
- Navigating the Change Console
- Change Form Overview
- Searching for Change Requests
- Release Administrators and Customer Representatives
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BMC Remedy Change Management 9.0: For Change Managers
- Change Manager Overview
- Review and Assign a Change Request
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BMC Remedy Change Management 9.0: For Specialists
- Specialists Overview
- Infrastructure Change Implementation
- Other Change Management Procedures
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BMC Remedy Change Management 9.0: For Change Coordinators
- Change Coordinators: Overview
- Request for Change Review
- Assigning Change Requests
- Change Planning
- Application Change Implementation
- Planned Change Closure
- Emergency Change Closure
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BMC Remedy Change Management 9.0: For Release Coordinators
- Release Management: Overview
- Release Coordinators: Overview
- Request Handling, Defining Releases, and Business Justification
- Navigating the Release Form and the Release Console
- Creating Releases
- Working with Activities
- Processing and Closing Releases
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BMC Remedy Change Management 9.0: Supplemental Features
- Introduction to Smart Reporting
- Using the Report Console
- Additional Functionality