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BMC
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Software giant powers R&D innovation with fast, cloud-based IT infrastructure

Zero admin

time per deployment

Best-in-class

automation

Data-driven

analytics

Business Challenge

Nearly 19,000 of SAP’s 74,000+ employees are involved in research and development (R&D). SAP Global IT empowers these innovators in 21 R&D labs through six primary data centers housing more than 40,000 servers. Delivering instances of SAP software to support development, testing, and training is a daunting provisioning task that must comply with stringent financial mandates. To meet R&D’s needs, Global IT created the Corporate Compute Cloud (C3) high-performance environment.

BMC Solution

SAP Global IT partnered with BMC for requirements such as management of a heterogeneous infrastructure, rules-based workflows, integration with existing IT processes, and provisioning to external cloud providers. Solutions from the TrueSight Orchestration, TrueSight Server Automation, and Remedy product families deliver the process automation, infrastructure visibility, and analytics and reporting necessary for effective management of C3.

Business Impact

BMC solutions automate the C3 environment, from the self-service portal through the configurable workflows and automated provisioning of this complex infrastructure. By supporting all the underlying platforms with an open, heterogeneous design, BMC solutions enable Global IT to create an integrated, holistic infrastructure cloud for all users.

  • With the ability to enforce internally developed best practices, the staff can now drive operational excellence to better support R&D needs.
  • Automation slashed service provisioning time from days to hours and reduced administrative time per deployment from four hours to zero hours.
  • Standardized processes, consistent ongoing management, and structured workflows permit consistent service delivery to users.
  • Exposing usage statistics to users in development, test, and training, and extending consumption-based pricing to users, delivers business transparency in the cloud.

“BMC solutions provide us with the ability to provision, configure, deliver, and retire these instances from our private cloud at the pace required by the business.”

— Dietmar Reinelt, Vice President, Global IT Infrastructure Services, SAP

Let's discuss your transformation

Featured offerings:

TrueSight Orchestration

Coordinate workflows across applications, platforms, and tools to automate critical IT processes

Learn More | Customize a demo

TrueSight Network Automation

Provision, configure, and update devices to enforce compliance and increase security

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TrueSight Server Automation

Configure, deploy, and patch servers to accelerate change, enforce compliance, and lock down security

Learn More

Remedy Service Management Suite

Innovative enterprise service management platform built natively for mobile with an intuitive, people-centric user experience

Learn More | Start a free trial